OUR FUNDRAISING PROMISE
Our promise to you
We promise to provide information about our work and finances so you can see how your money is being spent and what a difference you are making to people living with a terminal illness.
We promise to communicate with you in a way that suits you. If you tell us you would prefer less contact or don’t want us to hear from us at all, we will respect your wishes.
We promise to check at the start of every conversation, on the phone or in person, that you are happy to speak to us.
We promise never to sell your data to any third party. We will not share your details with other charities.
We promise to adhere to all industry guidelines and regulations and require others acting on our behalf to do the same. We will take appropriate action promptly if we find any failure to meet our standards. We will regularly monitor the activities and compliance of our suppliers, including for the protection of vulnerable people.
We promise to make it easy for you to tell us your contact preferences and we are here to talk to you about our work or answer any questions. You can call our dedicated Supporter Relations Team on 0800 716 146 (Monday to Friday 9am – 5pm) or email [email protected].
How do we collect information?
We collect personal information about you when you interact with us (e.g. by phone or online), register with us, enquire about our activities, make a donation, purchase a lottery or raffle entry, participate in a prize draw online, visit our website or otherwise provide us with your personal information. We record and monitor telephone calls for quality control purposes.
We may also receive information about you from third parties (e.g from a friend who wants to tell you about the website.)
What personal information do we collect?
Personal information we collect about you may include your name, postal address, email address, phone umbers, date of birth, credit or debit card details, and whether you are a tax payer so that we can claim Gift Aid.
We do not include 'sensitive personal data' about our supporters unless there is a legitimate reason for this (e.g., you participate in an event for which we may need to provide support.)
We also collect information about how our website is used and track which pages people visit when they follow links in emails. We use this information to monitor and improve our website, services and activities (e.g. to personalise website presentation or to see which services or events are of most interest). Where possible we use anonymous or aggregated data that does not identify individuals. See further information about cookies below.
How do we use personal information?
We will use your personal information:
- to provide you with services,products or information you have requested
- to provide further information about our work, services, activities or products;
- to process donations or payments we have received from you;
- to further our charitable aims, including for fundraising activities;
- to fulfill sales made online [or through direct mail];
- to invite voluntary participation in research or surveys;
- to register, administer and personalise online accounts;
- to register and administer your participation in events for which you have registered;
- to analyse and improve our work, services, activities, products or information (including our website) or for our internal records;
- to use IP addresses and monitor website use to identify locations, block disruptive use, record website traffic or personalise the way information is presented to you; for administration purposes (e.g. contact about an event you have registered for);
- for fraud prevention, credit risk reduction or otherwise as required by law or regulation.
How do we protect personal information?
We use a secure server when you make a payment or donation via our Website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
Do we provide information to other parties?
We will never sell your data to any third party. We will not share your details with other charities for marketing purposes.
Sometimes, we may need to share your information with a small number of trusted partners (service providers, agents and affiliated companies) for the purposes outlined above (e.g. a supplier that produces promotional material or delivers goods for us or a supplier that processes payments securely). Where we use third parties, we require them to adhere to appropriate controls to protect personal information.
You consent to us sharing your information with our service providers for profiling purposes to enable us to provide marketing to people who may wish to be a supporter of Marie Curie. To withdraw your consent to this profiling, please contact the Supporter Relations team on [email protected]
We use Microsoft Office 365 and Azure products, which are multi-tenant cloud services, for our internal office use; this means that internal documents and information which are generated at Marie Curie are stored in cloud services which are hosted within the EEA.
Exceptionally, we may use tools or services which process data outside the EEA; in these cases we require suppliers to ensure adequate protection for personal data e.g. Microsoft may provide us with emergency support for Office 365 from outside the EEA in rare circumstances.
As indicated above, we may pass your information to our service providers, agents and associated organisations, and, if you have consented, to other organisations who may share our objectives. We may also need to disclose your information if required to do so by law.
Marie Curie is committed to keeping your personal information safe and secure and we have security policies and technical measures in place to help protect your information (for example, we require specialist suppliers who process secure payments to comply with PCI DSS standards).
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Marie Curie cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
As a user you can help protect the integrity of any data you transmit to Marie Curie by taking common precautions such as regularly allowing patching for your operating system, ensuring you are running up-to-date and supported anti-virus software, and only transmitting data where HTTPS appears at the beginning of the page URL (this refers to the security technology Secure Sockets Layer (SSL) and indicates that the data is being transmitted securely).
Your updates and preferences
It is important that we keep your personal information up to date. You can contact us at any time if your circumstances change.
It is your choice whether and/or how you receive information from us about our work, fundraising and ways you can get involved. We may use your contact details and personal preferences which you have told us about, which we have derived from cookies (see our section below on cookies), or which we have inferred from your service usage or market research about your profile. You can stop receiving emails or texts by clicking on the “unsubscribe” link in our marketing emails or sending us an “opt out” text message.
You can update your contact preferences by calling us on 0800 716 146 or contacting the Supporter Relations team on [email protected].
We will not use your details for marketing purposes if you tell us not to; however, we will retain your details on our suppression lists to help ensure that we do not contact you.
Registering with the free Telephone Preference Service gives you the opportunity to opt out of receiving unsolicited calls. The Mailing Preference Service will enable you to register to have your name taken off direct mailing lists.
Right of access
You have the right to ask us for a copy of the personal information we hold about you or ask us to change it if you think it is wrong. Please contact us for more information. If you are unhappy with our use of your personal data, you have the right to complain to the Information Commissioner’s Office. We would encourage you to contact us in the first instance so we can attempt to resolve any concerns.